Shipping & Delivery

All of our items can be shipped Australia-wide, with secure packaging to ensure the safe arrival of your item. You can also request to collect your items from our Cheltenham showroom.

The items are delivered through our nominated couriers. We have allocated 2 days per week to send out all items for delivery.

Please note that we are unable to send your order to any Australian Post Parcel Pickup locations or PO boxes. We ask you to ensure that you have a residential or commercial address available for delivery.

Our delivery charges are calculated for convenient door-to-door service with clear street access. Please note that white glove delivery or addressing access issues may incur an additional fee. Simply inform us of your requirements, and we'll plan accordingly.

If you have any questions regarding delivery, please contact us at 

Shipping Charges

All freight and shipping charges are paid directly to a third party service and are therefore non-refundable.

The automatic delivery method will always be for a standard delivery on the ground floor. This does not include bringing your item/s into your premises and will be delivered to the closest threshold of your address.

If you require additional support, please contact to receive a quote for a 'white glove' delivery service.

Express Shipping

You can choose for your item to be shipped via air to secure a faster delivery. The costs associated depend on the size and weight of your item.

Please contact to enquire about this cost.

Lead Times

We are currently facing some delays regarding shipping and transport operations. While our overseas and local teams are working tirelessly to produce and deliver orders promptly, they request customers to be patient and understanding during these testing times.

Regrettably, Gemelo Interiors cannot guarantee exact delivery times, but rather an estimate. Wait times can change frequently, and we endeavour to keep our customers updated with any new information we receive. However, there may be instances where we cannot forecast delays.

Should you have any queries regarding this situation, please do not hesitate to contact us at