Shipping and Delivery
All of our pieces can be shipped Australia-wide, with secure packaging to ensure the safe arrival of your piece. You can also request to collect your items from our Melbourne showroom.
All items are delivered through our nominated couriers.
Please note that we are unable to send your order to any Australian Post Parcel Pickup locations or PO boxes. We ask you to ensure that you have a residential or commercial address available for delivery.
Our delivery charges are calculated for convenient door-to-door service with clear street access. Please note that white glove delivery or addressing access issues may incur an additional fee. Simply inform us of your requirements, and we'll plan accordingly.
If you have any questions regarding delivery, please contact us at hello@gemelo.com.au
Shipping Charges
All freight and shipping charges are paid directly to a third party service and are therefore non-refundable.
The automatic delivery method will always be for a standard delivery on the ground floor. This does not include bringing your item/s into your premises and will be delivered to the closest threshold of your address.
If you require additional support, please contact hello@gemelointeriors.com to receive a quote for a 'white glove' delivery service.
Express Shipping
You can choose for your item to be shipped via air to secure a faster delivery. The costs associated depend on the size and weight of your item.
Please contact hello@gemelointeriors.com to enquire about this cost.
Lead Times
Our local and overseas teams work diligently to produce and deliver each order within the estimated timeframe of 10–14 weeks.
While we do our best to ensure timely delivery, please note that lead times are estimates only and may vary due to factors beyond our control. We will always keep you informed of any updates as they arise; however, there may be instances where delays cannot be predicted.
For any questions regarding your order, please don’t hesitate to contact us at hello@gemelointeriors.com.
Damaged Goods
Our products are carefully inspected for any faults or damage prior to shipment. If an item is deemed faulty, we will gladly offer a replacement or a credit note.
To initiate a replacement, please contact us on hello@gemelointeriors.com within 48 hours of delivery of your item. Please include images and details of the damage or fault in your correspondence with us.
The Gemelo team will assess the fault or damage, and organise for a mutually suitable course of action.